Sales is the heart of any business, and ReLP is designed to give your sales team superpowered results. Sign up for our Case Study Program and you'll be blown away by how quickly your website traffic can be converted into leads, appointments and sales!
Live Video Chat
Break through your website and meet your potential customers in person! Make a great impression with custom snapshots and invitation messages, and seal the deal with sharp, responsive video chat. Visitors who engage in ReLP's live chat are 30 times more likely to buy than visitors who are not approached!
Video Contact Buttons
Add some personality to your website with one of our Video Contact Buttons, and drive even more leads to your sales team. Add a custom background to place the virtual agent at your business, and use an overlay to seamlessly integrate them with your existing website design. Our virtual agent has dozens of different animations that grab attention and make prospects seek you out.
TrafficAlerts
ReLP's industry leading TrafficAlert system notifies you of hot prospects on your website, even if you aren't at your computer! Audio, popup, cell phone and email alerts are available.
Chat-o-Matic
Take the work out of selling on your website with ReLP's fully configurable Chat-o-Matic automated chat request system. Send customized invitations in multiple languages to as many visitors as you wish, without lifting a finger. Just choose the types of visitors you want to chat with, sit back with a coffee and engage qualified leads as they come to you!
Automatic Visitor Categorization and Rating
ReLP analyzes and prioritizes website visitors by attributes such as time spent on site, past browsing sessions, surfing activity, and even geographical region. See your best leads at a glance!
Prospects Tab (Coming Soon!)
The new Prospects tab adds powerful CRM features to the ReLP suite, helping you keep track of your hottest prospects. Be alerted whenever one of your prospects visits your site, and see at a glance who you need to follow up with and whether they have returned to your site. Optional follow up reminders are also available.
Contact Information Tracking
ReLP records detailed history on each visitor, and maintains it even through cache and cookie clearing activity. When approached for a chat, visitors are gently encouraged to enter their name, phone number and email address, and the information is saved as part of their profile.
In today's connected, socially networked world, happy customers are worth more than ever. ReLP lets you address concerns quickly and efficiently, with a personal touch that can't be beat.
Reduce Abandonment
TrafficAlerts can help you identify visitors who are having trouble with your website. You can rescue customers who otherwise would leave your site in favor of a competitor.
Integrated Message Center
Visitors can leave messages for agents who are online or offline, and agents can reply via email or the internal ReLP message center.
Customer Service Rating
Visitors can rate service on a chat by chat basis using a familiar 5 star rating control.
Customizable, Multilingual Interface
ReLP is skinnable and fully customizable. Offer service in English, French and other languages. You can even upload your own hold/waiting music and advertisements!
Autotext Stock Phrases
Save time and ensure consistency with custom stock messages, with merge fields that let you tailor a message to each visitor.
Information is power. ReLP helps you make smart decisions for your business, with detailed reporting and analytics on all facets of your website traffic and sales activites.
Agent Success Report
ReLP provides an overview of how well your agents are using the system at a glance, reporting on login time, chat requests, chats, and success rates. Identify winning strategies quickly!
Referrer and Search Tracking
ReLP tracks and reports on where your traffic is coming from, and what they searched for to find you.
Traffic Trend and Page Success Reports (Coming Soon!)
See when and where your visitors are browsing your site with an easy to read graph. Analyze and drill down on different sections of your website to see which pages are pulling, and which ones are underperforming.
Geolocation
Identify visitors from nearby geographic areas quickly, and prioritize them for sales approaches.
Custom Tracking Metatags (Coming Soon!)
Extend ReLP's default tracking information with additional tags; identify which products a visitor is viewing, interface elements they clicked, marketing campaign, or any other information you want to track!
Track Success of Online Marketing
See the results of pay-per-click or other campaigns in real time, and convert traffic into sales!
Printable, Exportable Reports
All reports in ReLP can be printed and exported in Excel or Word format for integration into other software products and CRM systems.
Make ReLP your own! ReLP can scale with the needs of your business, with subscription based and turnkey models available.
ReLP Pro
The Pro version is sold on a subscription basis, and is a great choice for small to medium sized businesses to maximize the returns on website investments.
ReLP ISP/Server
The ISP/Server edition of ReLP provides enterprise level service for businesses with heavy usage, and white-label business opportunities for resale of the best website tracking and video chat available. ReLP ISP/Server is sold as a preconfigured appliance for installation at a hosting facility.
Industry Leading Real Time Website Visitor Tracking
ReLP's advanced website monitoring scheme gives you instant feedback on who is on your website the second they arrive, with detailed information and history available on each visitor. ReLP's tracking is seamless and simple to install on any site, and is compatible with popular CMS systems such as BZ Results and Cobalt.